Effective Date: 26 March 2025
Company Name: LONZO
Address: Abriach 35, 9132 Gallizien, Austria
Email: info@lonzo.pro

This privacy policy explains how we handle your personal data when you use our website, associated web stores, support forms, and newsletter services.

LONZO is the data controller in accordance with the EU General Data Protection Regulation (GDPR).

We may update this policy by publishing a new version on this page.

WEBSITE USAGE

When you visit our website without registering or providing information, we collect the following information transmitted by your browser to ensure functionality, security, and performance:

• IP address
• Date and time of access
• URL of requested content
• Referring website (if any)
• Browser and operating system
• Name of your access provider

Legal basis: § 96 (3) TKG and our legitimate interest in maintaining website performance and security.

WEB ANALYTICS

We use Plausible Analytics, a privacy-friendly web analytics service that does not use cookies or collect personal data. Plausible tracks usage data in an anonymized, aggregated form.

For more details, visit: https://plausible.io/privacy

WEBSHOP & CUSTOMER ACCOUNTS

When using our webshop, including SureCart checkout and the integrated customer dashboard, we collect and process the following data to fulfill your order, manage your subscription, or create your customer account:

• Name
• Email address
• Billing address
• Payment data (via Stripe and/or PayPal)
• Purchase history
• Customer number, order ID

If you create an account, you also provide login credentials (username and password). These are stored securely and used to manage your access to your customer dashboard and subscription data.

Data is used:

• To fulfill contractual obligations
• To process payments
• To provide support and onboarding
• To generate invoices

Data may be shared with:

• Payment providers (e.g., Stripe, PayPal)
• Tax authorities (as required by law)
• IT service providers
• Legal or accounting advisors if necessary

Legal basis: GDPR Art. 6(1)(b) (contract fulfillment) and Art. 6(1)(f) (our legitimate interests).

SUPPORT INQUIRIES

When you contact us via form or email, we store your name, email address, and message content for six months to respond and follow up as needed. If you are a customer, your inquiry is linked to your customer account and may be retained longer for contractual or legal reasons.

Legal basis: GDPR Art. 6(1)(b) and (f)

NEWSLETTER

You can subscribe to our newsletter by providing your email address and consenting to receive communications. After signup, we send a confirmation email to complete your registration.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Legal basis: GDPR Art. 6(1)(a) and (f)

INTERNATIONAL DATA TRANSFER

Some of our service providers may process your data outside the EU. In such cases, we ensure an adequate level of data protection through standard contractual clauses or other safeguards.

YOUR RIGHTS

You have the right to:

• Access your data
• Correct or delete inaccurate data
• Restrict or object to processing
• Request data portability
• Withdraw your consent (where applicable)
• Lodge a complaint with the Austrian Data Protection Authority (www.dsb.gv.at)

Contact
LONZO / Toby Karlevid
Abriach 35
9132 Gallizien
Austria
info@lonzo.pro

Last updated: 26 March 2025